![]() (unknown didn't call adobe's products, or anyone else's, "the best possible". Users will soon be able to view how much time remains on their upgrade licenses within their customer accounts. 'I’m asking you to lock arms with us and walk through this phase of our development by accepting this change,' he states. Yang acknowledges this in his post, stating that it was a hard decision to make. Some customers are understandably upset about Topaz's decision to start charging for upgrades. 'This also incentivizes us to make sure that the improvements we do implement are useful enough for you to upgrade.' 'Wait until actually includes something you want to pay for,' Yang says. Topaz Labs stresses that customers retain access to the products they purchased even if they choose not to purchase software upgrades. The company says that Mask, Sharpen, DeNoise and Gigapixel will require upgrade licenses this year. For customers who own multiple Topaz Labs products, the upgrades can be collectively purchased for $99.99. In 2020, the company will transition to paid upgrades, which will involve paying $49.99 for a year of upgrades following an initial first year of free major and minor upgrades. Topaz Labs says more than $8 million worth of free upgrades were claimed for major new products last year. We were not thoughtful enough about aligning our pricing structure with continuous improvement of our products. Make no mistake about it: this situation was 100% our fault. Although it started out with good intentions, our free upgrade policy ultimately prevented us from delivering the best possible products to you. We ended up with several different products that did similar things, which caused confusion about which tool to use. By hinging its revenue on new products rather than product upgrades, Yang says, 'we found that we weren't focusing as much as we wanted on improving existing products.' ![]() Yang explains that offering free major upgrades for its products was a way 'of acting differently than faceless corporations,' but that it ultimately had an unwanted effect. Gigapixel AI, DeNoise AI, Sharpen AI and Mask AI are all affected by the change. The announcement was made by company CEO Eric Yang in a statement on Thursday. My understanding is that I should be able to access it from the filter menu and I just can't.Topaz Labs, the software company known for offering free software upgrades, has announced a major change to its business model: customers will have to pay to upgrade several of the company's products starting in August 2020. I'm at a loss for how to get this to work as a plug in. Reinstallation previously didn't work (method 1) and I did not have a Topaz Labs folder in my Application Support (method 3) However, the Photoshop Utility (method 2) did not support anything past PS 2018. I had also come across another Topaz support page: Other threads seem to be dated (apparently version of PS matters) and generally seem to suggest uninstalling, restarting, and reinstalling, which I have been through. I have followed these steps, but it did not work on my Mac. ![]() However, I have also come across a thread here where a user claims to have gotten it to work, on Windows though. I came across a support page for Topaz that says it is not compatible with PS 2021. ![]() I have spent a couple hours today trying to figure out how to get it to work. In particular, I am trying to use Denoise, sharpen and gigapixel. I have recently purchased the Topaz Labs software.
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